Platform terms for access, billing, and compliant messaging.

Luma provides software for salon operations, including customer management, front-desk workflows, checkout, appointments, memberships, packages, reporting, payments, equipment workflows, and business communications.

You agree to use the service only for lawful business purposes, to provide accurate account information, to maintain the confidentiality of account credentials, and to comply with all applicable laws and industry rules.

Certain Luma features may involve subscription fees, implementation fees, platform billing, transaction records, taxes, or other charges. The customer of record is responsible for all fees and charges described in the applicable order form, billing screen, or subscription agreement.

Unless otherwise stated in a separate written agreement, fees are non-refundable except as required by law. We may suspend or terminate access for nonpayment, misuse, security concerns, or violations of these Terms & Conditions.

Businesses using Luma may use the platform to manage end-customer appointments, memberships, packages, billing, cancellations, and communications. Those customer-facing terms are generally set by the business using Luma, not by Luma itself.

Each business using the platform is responsible for its own customer disclosures, cancellation policies, membership terms, consent records, and compliance obligations.

By providing your phone number, you agree to receive SMS messages from Luma related to account notifications, support updates, product updates, and promotional offers.

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.

We do not share mobile opt-in data with third parties for marketing purposes.

Businesses using Luma to send SMS messages to their own customers are responsible for obtaining all required consent, honoring opt-outs, and complying with TCPA, CTIA, carrier rules, privacy laws, and other applicable requirements.

Participating carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for details about how messaging data is handled.

The business using Luma is responsible for the legality, accuracy, and content of the information, campaigns, messages, workflows, exports, and customer-facing policies it creates in the platform.

That includes obtaining required consents, honoring opt-outs, maintaining lawful membership and billing practices, and complying with privacy, payments, messaging, and consumer protection requirements that apply to its own operations.